FAQs
How should i wash my socks?
For the best results we suggest that you turn your grip socks inside out and either hand wash or wash on a low temperature for the best results!
Allow to air dry
I just placed an order, when will it ship?
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We offer a 30 day time period to return your product to receive a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@alkotekofficial.com.
If the given address is wrong we can change the address to the correct if we haven't shipped your product. No refund will be given after the shipment of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to support@alkotekofficial.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Delivery time - UK
- Express tracked delivery (1-2 Working days)
- Standard tracked delivery (2-4 Working Days)
Delivery time - EU (currently unavailable)
- Standard or tracked delivery available (4-10 Working days)
Delivery time - Rest of the world (currently unavailable)
Standard or tracked delivery available (5-15 Working Days)
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We offer a 30 day time period to return your product to receive a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@alkotekofficial.com.
If the given address is wrong we can change the address to the correct if we haven't shipped your product. No refund will be given after the shipment of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to support@alkotekofficial.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
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