Refund policy

Returns & Exchanges Policy – Alkoteksport

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or exchange, please contact us at support@alkotekofficial.com. Returns should be sent to the following address: AL10 9EW. Items sent back to us without first requesting a return will not be accepted.

  • If your item is faulty, damaged, or you received the wrong product: We’ll cover the cost of return shipping and issue a full refund or replacement.

  • If your item is no longer required or you’ve simply changed your mind: You’re still welcome to return it within 30 days, but you’ll need to cover the return shipping cost yourself.

  • Exchanges: If you’d like to swap your item for a different size or colour, just let us know. In most cases, exchanges are processed quickly, and you’ll only need to cover the cost of returning the original item (unless it’s faulty). We’ll send the replacement to you free of charge.

Once your return or exchange is accepted and received, we’ll process your refund or dispatch the replacement item promptly.

For any questions, you can always reach us at support@alkotekofficial.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@alkotekofficial.com.